Refund policy
All purchases made through HYPECLOUDFACTORY are for digital marketing and promotional services designed to increase content visibility, engagement, and exposure.
By completing a purchase, customers acknowledge the nature of these services and accept the following refund and fulfillment conditions, subject to applicable consumer protection laws.
1. Service Activation and Fulfillment
All services are manually activated within 24 hours after payment confirmation.
Service delivery begins once promotional content has been uploaded, scheduled, distributed, or placed within our creator communities or internal promotional networks.
Once service delivery begins, resources are allocated to the order, and promotional activities, exposure, or engagement already provided cannot be reversed or withdrawn.
Service activation or partial delivery does not necessarily constitute full completion of the purchased service.
2. Refund Eligibility
Under our standard refund policy, refunds are only available if the service has not been activated or started and no promotional benefits, access, or exposure have been provided.
Refunds are generally not issued in the following circumstances:
- Services Already Delivered: Promotional activities, community access, content distribution, or other purchased benefits have already been provided.
- Misunderstanding of Services: Customers misunderstand, misinterpret, or fail to review the clearly disclosed service descriptions, requirements, or limitations.
- Unmet Expectations: Customers are dissatisfied with outcomes that were not explicitly guaranteed, including follower growth, profile visits, website traffic, or sales.
- Non-Guaranteed Engagement: Premium and Auto Drop packages do not guarantee specific engagement amounts. Differences between estimated and actual engagement do not independently justify refunds when the purchased service has been delivered as agreed.
- Customer-Related Restrictions: Delivery is affected by incorrect account information, private profiles, age restrictions, deleted content, account limitations, or failure to meet service requirements.
Due to the digital nature of our services, promotional activities and benefits already delivered cannot be retracted. Payments for services already provided are final and non-refundable, except where required by applicable law.
These conditions do not restrict statutory withdrawal rights or remedies for services that are not delivered as agreed.
3. Guaranteed Engagement Services
Growth Plans include defined engagement commitments as specified in the corresponding product descriptions, subject to the stated delivery conditions and a natural variation of ±10–15%.
If a Growth Plan fails to meet its contractual engagement commitments, customers may contact our support team for review.
Verified delivery issues will be addressed in accordance with the purchased service, its conditions, and applicable consumer protection laws.
4. European Union Right of Withdrawal
EU consumers generally have a statutory right to withdraw from distance service contracts within 14 days of purchase, subject to applicable exceptions.
Customers may expressly request immediate service performance before the withdrawal period expires.
If a valid withdrawal occurs after performance has begun, a proportionate amount may be payable for services already provided, provided the applicable legal requirements have been satisfied.
For service contracts, the withdrawal right may expire once the service has been fully performed, provided the customer has given the legally required prior express consent and acknowledged the resulting loss of withdrawal rights.
Service activation or partial delivery alone does not automatically eliminate statutory withdrawal rights.
Nothing in this policy limits mandatory rights under applicable Austrian or EU consumer protection laws.
5. Refund Requests
Refund requests must be submitted to contact@hypecloudfactory.com.
Please include your order number, purchase details, and reason for requesting a refund.
All requests are reviewed based on the purchased service, fulfillment status, and applicable legal requirements.
Approved refunds will generally be issued through the original payment method. Statutory refunds will be processed within the legally required timeframe.
6. Chargebacks and Payment Disputes
Customers are encouraged to contact our support team before initiating a payment dispute to allow us to investigate and resolve potential issues.
HYPECLOUDFACTORY reserves the right to contest unjustified chargebacks and provide transaction records, activation confirmations, service delivery logs, and supporting documentation to the relevant payment provider.
Payment disputes do not automatically establish refund eligibility and will be assessed according to the purchased service, documented fulfillment, and applicable laws.
Nothing in this section restricts legitimate payment dispute rights or statutory consumer protections.
7. Contact
For questions regarding refunds or service delivery, contact:
contact@hypecloudfactory.com